frequently.asked.questions

delivery

we aim to post all in-stock items within 3-5 days of you placing your order, using the shipping method chosen at checkout.

if you have a specific deadline for receiving items (ie for a gift, etc) please contact me directly and I'll do my best to get your order to you in time. 

made-to-order items take around 3-4 weeks to complete for most orders. larger orders, such as table settings, are currently taking around 10-12 weeks to be made. i will get in touch if I have any questions about your order and try to keep you up-to-date whilst it's being made. you'll receive email confirmation when it's been posted to you. 

shipping

the shipping costs reflect the delicate nature of ceramic products and much care is taken to wrap your order carefully and get it to you in perfect condition. accidents do happen however, so if you receive any item(s) which were damaged in transit, please take a picture of the item(s) and contact me directly on rose@loveroseceramics.com. I may be able to arrange a replacement for you. 

my studio is in Green Point , Cape Town in South Africa and you can also choose to collect your order in person. if you'd like to do this, please select the [free Collection] option at checkout. when your pieces are all ready for you, I will be in touch and we will arrange a time for you to come collect your order. 

international shipping: international shipping rates are capped at 2kg so orders above this will not have shipping costs included at checkout. I will get in touch with the calculated shipping costs. Please get in touch before you order if you’d like to know the cost before purchasing your items.

care.instructions

Stoneware is a hardy and strong material but some care needs to be taken. All tableware is food and dishwasher safe. Handwashing will extend the life of your pieces. 

Ceramics shouldn't be exposed to rapid temperature changes so it's best to place them in a cool oven and let them warm up gradually as you heat the oven up. They are microwave safe but as I do not test each item and microwaves have different wattages, I don't recommend use in microwaves as there is the chance of cracking. Please take care if you do choose to. 

returns

I hope you will be very happy with the pottery you've purchased but understand there may be times you may want to return an item bought. You can return your items (excluding personalised items) within 3 days of delivery. Unless the item is faulty, you are responsible for the return postage and wrapping the items safely. I will refund the cost of the item(s) once returned safely, but original postage costs are not refundable.